— Returns · Warranty · Skin Comfort
Returns, Warranty & Skin Comfort
Wear With Confidence.
At EaseTi, we believe choosing earrings should feel simple.
That's why we offer straightforward return support, a 30-Day Skin Comfort Guarantee, and a 12-Month Limited Warranty for eligible purchases made through the official EaseTi website.
Whether you're trying titanium earrings for the first time or building your everyday ear stack, we're here to make your experience easier.
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Free Returns & Exchanges
Request a free return or exchange within 30 calendar days after delivery.Confirmed product-quality issues qualify for free after-sales handling, with no restocking or processing fee.
Skin Comfort Guarantee
If you experience suspected skin discomfort after wearing the item, contact us within 30 days to request a free return.
Limited Warranty
Eligible manufacturing defects are covered by a 12-month limited warranty from the date of delivery.
— 01 — Returns
How Does the Return Process Work?
To request a return or exchange, please contact EaseTi within the applicable return period before sending your item back. Once your request is approved, we’ll provide the return instructions and applicable shipping details.
01 — Submit Your Request
Contact us with your order number, the item you wish to return, and the reason for the request. For quality issues, incorrect items, or shipping damage, please also include clear photos.
02 — Return the Item
Follow the return instructions provided by EaseTi. Items must meet the applicable return conditions and should not be sent back without prior approval.
03 — Inspection
Once the return is delivered, we’ll inspect the item to confirm its condition and eligibility. We’ll contact you if any additional information is required.
04 — Refund or Exchange
Approved refunds are issued to the original payment method within 5–7 business days. Your bank or payment provider may require an additional 3–10 business days for the funds to appear. Approved exchanges are processed after the returned item passes inspection.
— 02 — Need Help?
We're Here to Make It Easier.
Whether you have a question about a return, exchange, warranty claim, or skin comfort concern, our customer-care team is here to help.
Please include:
Please wait until you receive the return address and return instructions before sending the item.
— 03 —Shipping Responsibilities
Clear Costs. No Surprises.
Here’s a simple breakdown of who covers shipping for returns, exchanges, and order issues.
Returns
For change-of-mind or size-selection returns, customers are responsible for return shipping.
Exchanges
For approved exchanges, customers pay to return the original item. EaseTi covers standard shipping for one replacement.
Quality Issues
For a confirmed quality issue, incorrect item, or shipping damage, EaseTi covers reasonable return and replacement shipping costs.
Expedited or upgraded delivery charges are normally non-refundable unless otherwise required by applicable law.
— 04 —Our Promise
More Ease. Less Uncertainty.
Choosing earrings shouldn't come with unnecessary worry. That's why EaseTi is built around three simple commitments.
Easy Returns
30-day return & exchange support.
Skin Comfort
30-day Skin Comfort Guarantee for eligible concerns.
Quality Support
12-month Limited Warranty for eligible manufacturing defects.